General Notes
All our goods have been carefully curated by the store owner over the years.
Teas
The flavour can vary due to storage, water temperature, brewing time, and even the weather. If you have any questions about the tea you've purchased, you can inquire through our customer service.
Antiques and Tea Ware
The goods are produced with natural materials and manufacturing techniques that may result in unevenness, imperfections, and any defects as indicated in the item description along with photos. Such reasons cannot be used as grounds for returns.
Regarding Colour Differences
All product photos are taken by us with the actual item, and due to differences in lighting and displays, there may be certain errors in colour representation. Therefore, the actual item should be used as the reference point. Customers with strict colour requirements should exercise caution when purchasing, as colour differences will not be accepted as a reason for returns. We appreciate your understanding.
Regarding Delivery
Shipping fees and delivery times will depend on the weight and destination of the product. You can also contact our customer service to inquire about the delivery status of your order. Any additional duties or other taxes for destinations outside Hong Kong must be borne by the customer.
Regarding Returns
Our store guarantees a 7-day conditional return policy - products can be returned or exchanged within 7 days of receipt, provided they have not been used and resale is not affected, with the original packaging intact.
Shipping fees for returns will be borne by the seller for the following reasons:
- Transportation damage
- Confirmed as a quality issue
- Wrong product issued
Shipping fees for returns will be borne by the customer for the following reasons:
- Personal preferences and subjective factors
- Issues described in the product description
In any case of returns, you must contact our customer service, and a return/exchange agreement must be reached by both parties. Transport risks during the return/exchange process will be borne by the party shipping out.
Notes on Purchasing Ceramics
Since ceramics are often fragile, we will provide the safest packaging possible when shipping to ensure the goods receive optimum protection. However, accidents are difficult to prevent, so customers must inspect and sign for the delivery immediately in the presence of the courier to protect all parties' interests.
Except for shipping errors by the seller, all ceramics signed for will not be arranged for returns due to colour differences, defects, cracks, damage, or other reasons. Therefore, those concerned should refrain from purchasing ceramics.
