Welcome to Localmei (hereinafter referred to as "we," "our," or "the Company"), the owner and operator of the website www.localmei.com (hereinafter referred to as "this website" or "localmei.com"). Through this website, we provide online shopping and delivery services (hereinafter referred to as "Services"). By using our Services, you, the customer, agree to be bound by the following terms and conditions. Localmei reserves the right to amend the policies, agreements, privacy policy, and terms and conditions of this website and the Services at any time. We recommend that you regularly review this website for any updates or changes to the aforementioned policies, agreements, privacy policy, and terms of service.
Registration
To use our Services, you need to register as a user of this website. By registering, you agree to provide true, accurate, updated, and complete personal information. Using this website indicates your agreement to be responsible for all activities carried out under your user account. It is your responsibility to safeguard the security of your user account and password. If you feel or suspect that someone has stolen or is using your user account without authorisation, please contact us immediately. Please refer to our Privacy Policy for more details on how we use your personal data. Minors under 18 years of age must inform their parents or guardians of Localmei's Privacy Policy before registering to use this website and Services. Localmei reserves the right to accept orders only from persons 18 years of age or above.
Product Descriptions
Localmei will endeavour to ensure the contents and product descriptions on this website are accurate and complete. However, we do not guarantee that the contents and product descriptions are always accurate, complete, updated, or error-free. Please refer to our Return Policy if you find that Localmei's products do not match the provided descriptions.
Pricing
Prices indicated on this website are in Hong Kong Dollars. Unless there is a clear mistake, your order acceptance represents agreement to pay the prices displayed on this website. We make our best efforts to ensure all prices shown are accurate but cannot guarantee that all prices are error-free, and we reserve the right to correct any mistakes. If we discover any pricing error in a product you have purchased, we will promptly notify you and make the correction.
Payment
We accept payments from customers via bank transfer, credit card, Apple Pay, Google Pay, and other methods listed. By making a payment for purchases on this website via bank transfer, credit card, Apple Pay, Google Pay, you confirm being the rightful holder of the credit/debit card, Apple Pay/Google Pay, or other applied payment account used, or having authorisation from the holder. We will not be responsible for any delays or non-deliveries should your credit/debit card, electronic wallet issuer refuse to authorise payment to Localmei.
We use third-party payment services for online transactions. By making a purchase order, you agree to and accept being bound by their terms and conditions - your credit card or other payment method details will be collected, processed, and retained by the payment service provider. You agree to and accept sole and several liability for any loss incurred or generated during credit card transactions, under which we will not be liable under any circumstances for any part or whole of such losses. We do not collect or retain your credit card information. If you opt to store credit card details for express checkouts, you agree and accept that such data will be encrypted and retained by the third-party payment service provider.
Order Acceptance
Upon completing the shopping process and submitting an order, our system will automatically generate an order confirmation email (please ensure your email address and related details are correct). This email only confirms the receipt of your order but does not represent order acceptance. Notify us on the same day if any modification is required after order submission. Once we confirm receipt of payment and confirm shipment of the order, your order will be considered accepted, and a shipping confirmation email will be sent accordingly.
Delivery
Localmei online store provides customers with standard and free delivery service, details of which can be found under Delivery. Orders cannot be modified once shipped. If the receiver or person picking up or collecting is different from the original purchaser, or if delivery involves a gift, this represents your acceptance of such person's signature as proof of delivery and acknowledgment that Localmei has fulfilled your order. Upon goods being signed for, you become the owner of the goods and concurrently accept the associated transfer of liabilities and responsibility for any future damages to such goods.
Returns
Localmei aims to provide customers with the best online shopping experience. Please refer to our Return Policy to ensure you enjoy the shopping protections we offer.
Intellectual Property
All content on this website, including text, audio or music, videos, images, photographs, and graphics, and other materials, and their selection and arrangement, are owned, controlled, or licensed by us and protected by copyright, trademark, and other intellectual property rights. Reproduction or authorisation of use in any manner without our prior written consent is strictly prohibited. Furthermore, all trademarks, product names, and company names or logos on this website are our property or that of the respective owners. We do not grant approval for the use of any such trademarks, trade dress, product names, company names, logos, or designations, which may constitute infringement of the holder's rights. Unauthorised acts may lead to legal consequences or criminal penalties.
Force Majeure
We will not be responsible for failure to perform any obligations if prevented by any "force majeure" events, including but not limited to fire, injury, accident, act of God, natural disaster, pandemic declared by the World Health Organisation, any laws, orders, declarations, regulations, demands, or requirements of the Hong Kong SAR government or any of its agencies, strikes, labour disputes, shortage of labour or technical personnel, shortage of products or raw materials or lack of supply, transportation delays, or any other causes beyond Localmei's reasonable control (whether or not similar to the foregoing reasons).
Disclaimer
- We, our employees, contractors, and any third-party suppliers, make no representations or warranties regarding:
- The completeness, quality, operation, use, accuracy, or timeliness of any data stored or retrieved from localmei.com or any other localmei.com servers (collectively, the "Information"), or suitability or fitness for any purpose;
- Any products or services obtained or received through this website or based on the Information;
- Uninterrupted browsing of localmei.com or that the Information is correct, accurate, reliable, or free from computer viruses or other harmful or contaminating properties.
- You may not rely on the Information. We are not liable for any indirect or direct damages, losses, costs, or expenses suffered by you due to reliance on or use of the Information or this website.
Miscellaneous
We reserve the right to refuse services to any user violating the terms stipulated on this website.
We will charge HK$0.5 per plastic shopping bag as required by Hong Kong legislation.
The above terms and conditions are governed by the laws in force in Hong Kong. You agree to submit to the exclusive jurisdiction of the Hong Kong courts. If any part of this agreement is legally unenforceable, that part will be enforced to the maximum extent permissible so that the rest may remain fully enforceable and effective.
By virtue of any claims, lawsuits, or demands arising from or alleged to arise from your use of or alleged use of this website or its contents, or breach of this agreement, including but not limited to reasonable legal and accounting fees, you agree to defend, indemnify, and hold us, our directors, employees, and agents harmless.
We reserve the right to amend the above terms and conditions and any terms posted on this website at any time without prior notice. In case of any dispute, the decision of Localmei shall be final.
